The text below is taken from our Terms & Conditions page.

5. Delivery

5.1  Wahlberg shall ensure that each delivery of the Goods is accompanied by a delivery note showing the date of the Order, all relevant Customer and Wahlberg reference numbers, the type and quantity of the Goods (including code numbers, where applicable), special storage instructions (if any), and, where the Order is delivered by instalments, the outstanding balance of Goods remaining to be delivered.

5.2  Where Wahlberg requires the Customer to return packaging materials, this will be stated clearly on the delivery note. The Customer shall make such packaging materials available for collection at times reasonably requested by Wahlberg. Return of packaging materials is at Wahlberg's expense.

5.3  Wahlberg shall deliver the Goods to the location set out in the Order Confirmation, or such other location as the parties may agree (the "Delivery Location"), at any time after Wahlberg notifies the Customer that the Goods are ready.

5.4  Delivery is completed on the Goods' arrival at the Delivery Location. Any delivery dates quoted are approximate only and time of delivery is not of the essence. Wahlberg is not liable for any delay caused by a Force Majeure Event, by the Customer's failure to provide adequate delivery instructions, work access, upfront payment, or other information relevant to delivery, or by the act, omission, or default of any third-party carrier, courier, or freight forwarder engaged to transport the Goods, including delay, loss of, or damage to the Goods while in that carrier's custody. Nothing in this clause 5.4 affects any claim the Customer may have directly against the carrier.

5.5  If Wahlberg fails to deliver the Goods, its liability is limited to the costs reasonably incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest available market, less the price of the Goods. Wahlberg has no liability for non-delivery caused by a Force Majeure Event or by the Customer's own failure as described in clause 5.4. This clause 5.5 does not apply to a Consumer, whose remedies for non-delivery are as set out under applicable consumer-protection law.

5.6  If the Customer fails to accept delivery within three (3) Business Days of Wahlberg notifying the Customer that the Goods are ready, and such failure is not caused by a Force Majeure Event or by Wahlberg's own breach, Wahlberg may store the Goods until delivery takes place and charge the Customer for reasonable storage costs (including insurance).

5.7  Wahlberg may deliver the Goods by instalments, invoiced and paid for separately. Each instalment constitutes a separate Contract. A delay in delivery or defect in one instalment does not entitle the Customer to cancel any other instalment.

5.8  Orders shipped may incur local import duties, taxes, tariffs, and customs clearance fees on arrival in the destination country, for which Wahlberg is not responsible. The Customer acts as the importer of record for such shipments and is fully responsible for paying any such additional charges arising during the import process. Customers are advised to check with their local customs office before placing an Order.